Refund Policy

14-day refund window

CCDV-F Prep, operated by Jon Wells, offers a 14-day refund window on every Exam / Explain Pass. If you are not satisfied with your purchase, you can request a refund within 14 days of your order date.

Because the Pass grants immediate access to digital study features, any refund will be prorated based on the portion of the paid period that has already been used or consumed up to the date the refund is issued. No refund is available after the 14-day window has passed.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact us through the in-app feedback form and we will pass the request on. Paddle's own refund policy also applies.

Service delivery issues

If, for a legitimate and verifiable reason, the application did not provide access to unlimited mock exams and Explain features during your active 30-day or 90-day paid subscription, please contact us through the in-app feedback form. We will discuss an appropriate remediation, which may include extending your access at no additional cost. This process is separate from the 14-day refund window above.

What happens after a refund

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. Paid access to unlimited mock exams and the Explain feature ends when the refund is issued; your free-tier account, study history, and drill access remain available.

Passes and renewals

Passes are one-time purchases for a fixed period of access and never auto-renew, so there is nothing to cancel. Buying another pass while one is active simply adds the new days to your remaining time.

For the wider agreement covering your purchase, see our Terms & Conditions.